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MGMT 303 Human Resources Management Final Exam All Correct Answer

MGMT 303 Human Resources Management Final Exam All Correct Answer

MGMT 303 Human Resources Management Final Exam All Correct Answer

MGMT 303 Human Resources Management Final Exam All Correct Answer

MGMT 303 Human Resources Management Final Exam All Correct Answer

MGMT 303 Human Resources Management Final Exam All Correct Answer

1. (TCO1) When the finance director of Signature Cleaners and Tailors establishes a good working relationship with PNC Bank so that the firm is able to get an emergency loan on short notice, the finance director is successfully filling the ____ role. (Points : 2)
figurehead
leader
liaison
negotiator
entrepreneur

2. (TCO 2) When LarMar Foods introduced Garlic Expressions salad dressing, it was concerned about locating and using the computer software needed to track orders and keep up with accounting records. With which dimension of the general environment was the founder of the company most concerned? (Points : 2)
Task
Political-legal
Suppliers
Technological
Economic

3. (TCO 2) Krispy Kreme has a distribution network that allows fresh doughnuts to be transported to convenience stores, supermarkets, and Krispy Kreme outlets before dawn so that consumers can enjoy them that same day. This is an example of a(n) ____ for the Krispy Kreme organization. (Points : 2)
organizational strength
scope extension strategy
defender strategy
distinctive strategy
competitive disadvantage

4. (TCO3) New York passed a law requiring no smoking in bars and restaurants. Owners who pressure bartenders and waiters to sell to people who are smoking in order to keep profits high are taking a(n)____ stance toward social responsibility. (Points : 2)
reactive
obstructionist
proactive
accommodative
participative

5. (TCO4) Coca-Cola is based out of Atlanta but reaches into hundreds of countries. The product is locally packaged, but the cola inside is essentially the same throughout the world. Coca-Cola is edging closer to being a(n) ____ business. (Points : 2)
international
domestic
multinational
intercontinental
global

6. (TCO4) The growth of multinational corporations has left little room for distinction. Any perceived competitive advantage is quickly copied. However, an area for competitive advantage remains in the level of ____ organizations attract, motivate, and retain. (Points : 2)
human resources
talent
ethnicity
demographics
pluralism

7. (TCO5) The ____ of Applebee’s is to gain “weekly repeat guests through providing surprisingly friendly hospitality, superior quality food, and world class service and value.” (Points : 2)
operational goal
tactical plan
strategic plan
mission statement
operational plan

8. (TCO5) Chelsea Milling Company produces Jiffy Mix and other mixes. The company is the fourth largest baking mix producer, has never spent a cent on advertising, and sells its product for one-half to one-third the cost of its competitors. The company pursues a(n) ____ strategy. (Points : 2)
guerrilla
overall cost leadership
focus
differentiation
defender

9. (TCO6) Jay wants to start a new business. With which of the following methods of starting a new business will he pay a share of the income from the business in return for the use of such things as trademarks and business formulas? (Points : 2)
Venture capitalism
Franchising
Buying an existing business whose purchase price includes goodwill
Starting a new business with loans from the SBA
Industrial revenue sharing

10. (TCO7) Teachers at South Elementary School are allowed to pair up and teach a class twice as large as others. This allows the teachers to specialize in the subjects they most enjoy. This is an example of (Points : 2)
work teams.
feedback.
task significance.
skill variety.
task identity.

11. (TCO7) Desiree is reluctant to take a promotion because it involves moving. She knows little about the area she would be living in. According to the text, the most likely reason for such employee resistance to change is (Points : 2)
uncertainty.
threatened self-interests.
different perceptions.
feelings of loss.
facilitation.

12. (TCO8) Ana is a police detective in a metropolitan police force. She believes that she is just as good a detective as her male counterparts. Because she is female, many of her counterparts assume that she will type up their reports as well as her own. She has been doing this typing for a while and is increasingly feeling under rewarded for her efforts. In terms of ____, she will more than likely decrease her inputs by refusing to do typing for other detectives. (Points : 2)
the expectancy theory
the hierarchy of needs
Herzberg’s theory
the equity theory
the human relations approach to motivation

13. (TCO8) Chris Childers opened Macon Christian Bookstore in the 1980s. He quickly found that he needed help running the operation, so he hired his parents, his brother, and his girlfriend. Childers was pleased when his mother suggested having a section of the store devoted to decorative items. He encouraged his brother’s idea about selling choir robes. He treats his employees like equals, asks their advice, and often implements their suggestions. According to the path-goal theory, Childers is a(n) ____ leader. (Points : 2)
directive
supportive
participative
achievement-oriented
relationship-oriented

14. (TCO9) Edward Lewis, CEO of Essence Communications, strolls around the organization and starts spontaneous conversations with employees and others involved with the company. He says it allows him to keep his finger on the pulse of the organization. Lewis engages in (Points : 2)
management by objective.
formal grapevine management.
management by exception.
management by wandering around.
participative management.

15. (TCO10) Marion Laboratories runs chemical analyses of materials to be used in the production process before those materials leave the receiving area of the warehouse. What kind of operations control is this? (Points : 2)
Preliminary
Feedback
Concurrent
Screening
Yes-noAnswer
1. TCO1) Henry Mintzberg identified three broad categories of roles that managers play. Briefly discuss the three broad categories. Give a workplace example of one of the roles contained in each category that a manager would perform. (Points : 10)

2. (TCO2) Describe how on-demand movies on cable are a threat of substitute product to Blockbuster. (Points : 10)

3. (TCO3) Who are the important stakeholders of your college or university? What does each stakeholder group get from the school? What does each give to the school? (Points : 10)

4. (TCO4) An organization that is diverse can gain a competitive advantage over their competitors. Discuss at least three ways diversity can lead to a competitive advantage for an organization. (Points : 10)

5. (TCO5) Discuss short-range plans; include a brief description of the various types of short-range plans. Give a business example of each type of plan; do not use the examples in the text. (Points : 10)

6. TCO6) What are the major funding options for small businesses? Which of these options is most likely to be used by the majority of start-ups? Why? (Points : 10)

7. TCO7) Briefly discuss two of the reasons for individual resistance to change and give a workplace example of each. (Points : 10)

8. (TCO8) Compare the pros and cons of the internal and external recruitment of human resources. (Points : 10)

9. (TCO9) Compare and contrast formal and informal leaders. (Points : 10)

10. (TCO10) Briefly discuss the three types of operations control. Give an example of each type of operations control (do not use the examples from the text). (Points : 10)

.
Essay part 1
1. (TCO2) Describe and discuss an organization’s task environment. Discuss how the elements within the task environment would impact an organization such as Microsoft Corporation. (Points : 20)

2. (TCO3) Where do organizational ethics come from? Describe the contributions made by the organization’s founder, managers, and workers as well as laws and social norms. Which do you think is most influential? Why? (Points : 20)

3. (TCO4) You have been recently hired as a general manager of a family owned restaurant whose owners have decided to open up a second restaurant; most of the employees at the existing restaurant are members of the extended family. The owners feel that they should have a more diverse group of employees in both restaurants and have asked your opinion as to whether or not they should divide the current employees between the two restaurants or keep all the employees at the existing restaurant and hire a diverse group of employees for the second restaurant. Discuss the advantages and disadvantages of a creating diverse workforce in both restaurants. (Points : 20)

4. (TCO5) The CEO of your organization has developed two potential plans to help the organization cut costs. The CEO has asked you to form a group; the members of the group are to represent a cross-section of all the departments within the organization. The goal of the group is to discuss and decide which of the two proposed plans you should implement to cut costs. Discuss which type of group you would form and why. Discuss the advantages and disadvantages of the using groups to make decisions. (Points : 20)

1. (TCO5) You are the internal relations manager for Elan, an Irish biotech firm, when it is acquired by Johnson and Johnson. How will you help the top management team overcome resistance to the new ownership? (Points : 20)

2. (TCO8) Phil W. supervises a group of very competent workers. These employees are involved in a routine task, and the company has written standard operating procedures to cover most of the operation. Phil is trying to decide what leadership style would be most effective in dealing with this group of employees. Discuss the path-goal theory and the substitutes for leadership approach. Which one would you recommend to Phil to use? Why? (Points : 20)

3. (TCO9) You are a department manager at an outlet clothing store. Customer complaints are up significantly compared to the same period last year. You attribute this increase to a lack of cohesiveness among the members of the service staff and low performance norms. Describe a program that could help you overcome both problems and increase the cohesiveness of your service staff. (Points : 20)

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MGMT 303 Human Resources Management Final exam Answer